Frequently Asked Questions (FAQ)

What is Relo Reserve? Relo Reserve stands as a cutting-edge information technology company dedicated to empowering both moving companies and customers alike. We specialize in providing comprehensive sales, marketing, and customer support services tailored specifically for the moving industry. Through our innovative marketplace, customers gain access to a wealth of resources, enabling them to research, select, request quotes, and seamlessly complete payments for moving services.

Our team comprises seasoned professionals adept at facilitating smooth moves, driving new business growth, orchestrating effective marketing campaigns, and assisting local moving companies in expanding their reach into new territories where Relo Reserve operates.

What are the costs involved? As a burgeoning enterprise, we currently extend an invitation to moving companies to join our marketplace free of charge.

Are there any recurring or subscription costs for customers or moving companies? No.

How many moving companies can participate? To ensure optimal service quality for each partner, we implement a per-city cap on the number of moving companies eligible for membership within our marketplace. For example, in a City like Los Angeles, California, there are 100+ professional moving companies, but we plan to only allow 10 of those companies join our marketplace. Why? This approach ensures that you benefit from less competition and more opportunities in our marketplace.

How does Relo Reserve make money? Our revenue model is designed to align with your success. We earn our keep by delivering confirmed sales to you. Customers pay directly on our site, we place a temporary hold on their account for the full cost of the service, and once the move is complete the payment is processed and deposited into your bank account within 48-72 hours. Presently, we levy a modest 10% commission on every successful transaction facilitated through our platform.

How does payment work for customers? All transactions transpire securely within ReloReserve.com, which is supported by the Stripe financial services company, providing customers with a seamless and reliable payment experience. Learn more about Stripe by visiting www.Stripe.com

How do I sign up my moving company on Relo Reserve? To sign up your moving company on Relo Reserve, simply visit our website and navigate to the registration page. Fill out the required information, including your company details, services offered, and contact information. Once submitted, our team will review your application and follow up with further instructions.

What types of moving services are available on Relo Reserve? Relo Reserve offers a comprehensive range of moving services, including local moves, long-distance moves, packing and unpacking services, storage solutions, specialty item handling, and more. Our platform is designed to accommodate various relocation needs efficiently and effectively.

How are moving companies vetted on Relo Reserve? We employ a rigorous vetting process to ensure that all moving companies listed on Relo Reserve meet our strict standards of professionalism, reliability, and quality service. This process may include background checks, verification of licensing and insurance, customer reviews, and ongoing performance monitoring.

What if I encounter issues with a moving company or my move? If you encounter any issues with a moving company or your move booked through Relo Reserve, we encourage you to reach out to our dedicated customer support team immediately. We are committed to resolving any issues promptly and ensuring a satisfactory moving experience for all our customers. Our customer support team's email is: Hello@ReloReserve.com

Are there any insurance or liability considerations for using Relo Reserve? Relo Reserve takes the safety and security of your belongings seriously. Moving companies listed on Relo Reserve are required to carry appropriate insurances required for a given relocation.

Can I track my move through Relo Reserve? Not yet! But Relo Reserve is planning to offer advanced tracking features that allow you to monitor the progress of your move in real-time. In the near future, you will simply log in to your account on our website to access tracking information, view updates, and communicate with your assigned moving team throughout the process.

Are there any cancellation or rescheduling policies? Relo Reserve understands that plans may change unexpectedly. We work with our moving company partners to offer flexible cancellation and rescheduling policies for booked moving services, with varying timelines and any associated fees depending on the specific circumstances. Please refer to our terms and conditions or contact our customer support team for further information.

What sets Relo Reserve apart from other moving service platforms? Relo Reserve stands out from other moving service platforms due to our commitment to excellence, personalized customer service, and innovative technology solutions. We prioritize transparency, reliability, and customer satisfaction in every aspect of our operations, striving to make the moving process as seamless and stress-free as possible for all parties involved.

How can I provide feedback or suggestions for improvement? We welcome and value your feedback! To provide feedback or suggestions for improvement, please contact our customer support team directly or submit your comments through our website. Your input helps us continuously enhance the Relo Reserve experience for our users. You are welcome to submit your feedback or suggestions to Hello@ReloReserve.com.

Is Relo Reserve available in my area? Relo Reserve currently operates in select cities and regions, with plans for expansion in the near future. To determine if our services are available in your area, please visit our website home page, or contact our customer support team for the most up-to-date information on geographical coverage.